Orders for printed products

Published books

  • New Zealand customer purchasing a New Zealand title

    There is a $10 + GST shipping charge for eStore purchases and your order will be couriered to you within 2-3 workings days from dispatch (for metro areas). If the product you have purchased is currently out of stock, it will be shipped as soon as stock becomes available. For long delays you will be contacted by a Customer Care consultant.

  • New Zealand customer purchasing an international title

    Shipping times may vary depending on whether the title is currently held in New Zealand inventory or must be shipped from overseas. Please contact Customer Care for an estimate on delivery times for your order.

  • International customer purchasing a New Zealand title

    International orders will be shipped via standard DHL Global Mail. Shipping times may vary depending on stock and shipping destination. Please contact Customer Care for an estimate on delivery times for your order.

    For purchases that are required urgently we are able to arrange for DHL Express at an additional charge. Please contact Customer Care for a quote and payment. Once your order is dispatched we will shortly thereafter provide you with a tracking number.

Forthcoming/pre-order books

  • Books that have not yet been published are expected to be delivered within 3-5 working days of the publication date listed on the eStore (unless shipping internationally). Sometimes, due to unforeseen editorial delays, the expected publication date can be pushed back. If this occurs, the new publication date will be displayed on the eStore.

For any questions relating to your purchase please contact our Customer Care team.

Orders for electronic products

Published eBooks

  • Published eBooks

    eBook purchases will be available as soon as you receive your order confirmation email. If you have not previously set up your ProView account (the platform for Thomson Reuters eBooks) you will be sent a welcome email with instructions on how to do so.

  • Forthcoming/pre-order eBooks

    eBooks that have not yet been published are expected to be available for download on the publication date listed on the eStore. Sometimes, due to unforeseen editorial delays, the expected publication date can be pushed back. If this occurs, the new publication date will be displayed on the eStore.

For any questions relating to your eBook purchase please contact our Customer Care team.

Contact Us

Legal

Information & Product Support
From New Zealand: 0800 10 60 60
International: + 64 4 801 0001
Fax: 04 802 0300
Email: Care.ANZ@thomsonreuters.com
Mon-Fri, 8am-5pm NZST

Tax & Accounting

Information & Product Support
From New Zealand: 0800 785 483
Email: supportANZ@thomsonreuters.com
Mon-Fri, 8:45am-5:15pm EST